Conference Services Manager
Come join our team as Conference Services Manager. This position is responsible to assist in the overall efficient operation of the Conference Services Section within the Sales Department here at the High Peaks Resort. This includes professional and courteous coordination of any assigned convention or meeting group.
As Conference Services Manager you must perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities. Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting spaces based on the needs of the client. Maintain close communication with the Banquet and Events Supervisor to ensure event accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
As CSM you must have the ability to establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conducting walking site inspections throughout the property is a must. Assist sales staff in promoting High Peaks Resort, developing leads and securing re-bookings. You will also need to conduct pre and post convention meetings with clients and respective departments. It will also be necessary to document tracking of group activity as well as accessing and inputting data into the computer system to generate account history reports.
SPECIFIC JOB KNOWLEDGE, SKILL & ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
* Knowledge of lighting and sound equipment and usage is helpful.
* Ability to utilize a computer system. Delphi and Opera operating systems knowledge a plus.
* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
* Ability to read, listen and communicate effectively, both verbally and in writing.
* Able to lift, grasp, carry and/or push up to 200 pounds.
* Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.
Education: Four-year college degree preferred.
Experience: Minimum of six months of hotel experience.
Food and Beverage
Dancing Bears Servers, Host/Hostess, Room Service Server
We are seeking top notch staff for our superior resort-hotel restaurant. We have immediate openings for Servers and Bartenders at our world famous restaurant and outdoor deck overlooking the High Peaks and Mirror Lake in downtown Lake Placid. We pride ourselves on world class service, and exceeding every guest's expectations. If you have a similar orientation please consider joining our team.
Cleanliness is one of the most important features a hotel can offer its guests. We are seeking exceptional housekeeping candidates for the position of room attendant who will clean guest rooms, bathrooms, and lobby areas. Responsibilities include changing linens and towels, restocking amenities and other items, cleaning and disinfecting all guestroom and bathroom surfaces, dusting and polishing all furniture, removing trash, vacuuming, and cleaning floors, and ensuring that each room is spotless before each guest arrives. The successful candidate will have an eye for detail, cleaning experience, and a desire for perfection. Conscientiousness is important as you will leave your mark on each room that you clean. Friendliness and a positive attitude are important also because you will be ambassadors of the hotel.