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Policies

Please review this information prior to your arrival. 

Check-in and check-out
Check-in time is 4 p.m. Check-out time is 11:00 a.m. Early arrivals and late departures are subject to availability. Guests who wish to arrive early or leave late should contact the Front Desk on the morning of their scheduled arrival or departure date to see if an early check-in or late check-out is possible.
Check-out after 1 p.m. results in a fee of half of that night's room rate. Check-out after 2 p.m. results in a fee of that night's full room rate. Guests who stayed at High Peaks Resort or the Waterfront Collection should check out at the High Peaks Resort front desk. Guests who stayed at the Lake House should check out at the Lake House.

Cancellations
We require guests who wish to cancel or shorten their stays to do so at least 7 days prior to their scheduled arrival. If guests cancel their reservations less than 7 days before their scheduled arrival, they will be charged for the first night.

If guests who have prepaid using our BEST DATES BEST RATES, SEASON and IRON3/4 rate codes cancel their reservations, they will forfeit their entire payment and will not receive a refund.

Group reservations are also subject to the cancellation policy outlined in the group's contract with the hotel.

We encourage guests to read their confirmation emails for details on their reservation's specific cancellation policy.

Age
Guests must be at least 18 years old to reserve and check into a room and must have a valid credit card issued in their name.

Payment
We accept VISA, MasterCard, American Express, and Discover. We do not accept personal checks, though we will accept business checks for reservations made through a group block. We do not accept purchase orders, vouchers, or Canadian dollars as payment for rooms.

Smoking
High Peaks Resort is a non-smoking property. Guests are not allowed to smoke on the balconies or patios of their rooms. We have several designated smoking areas: in the circle outside the Main Lobby and in the parking lots. Guests will be charged $250 if the smell of smoke is present in their room.

Pets
High Peaks Resort allows guests to bring their pets. The pet policy is listed in full on the pet agreement. The dog fee is $25 per dog, plus tax, per night. Pets are not allowed on the 2nd and 5th floors of the Resort, the Alpine level of the Lake House, or the top floor of the Waterfront Collection.

Dog owners who do not clean up after their dogs will be charged a pet cleaning fee (minimum $250). Housekeeping will not clean a room if a dog is present. If a guest who has brought a dog with them wishes to have their room cleaned, they should let the front desk know when the room will be empty. If an unattended dog is barking and disturbing other guests, the owner will be called and asked to immediately return to the hotel.