Dear family and friends of High Peaks Resort,
I want to reach out to you personally on the topic of the COVID-19 coronavirus and let you know what we are doing at High Peaks Resort to support you and your travel plans as well as the cleanliness and safety protocols at our property. We value each guest, patron, and employee at High Peaks Resort, and maintaining the health and safety of everyone is a top priority and daily focus of our managers and employees.
We continue to uphold the highest standard of cleanliness in and around the entire resort, including in our guest rooms, public areas and food & beverage outlets. We have magnified and enhanced our efforts to promote a healthy environment for all to enjoy by following best practices provided by the CDC and WHO to promoting proper disinfecting protocols, including:
- Continuous sanitizing of all contact surfaces such as doorknobs, telephones, elevator buttons, fitness equipment, video gaming consoles, and common areas.
- Additional sanitizing stations beyond those already in our fitness areas and spa.
- Daily briefings on protocol with all associates reminded of requirements for frequent hand washing among all employees.
- Availability of disposable utensils upon request
We also regret to inform you that due to New York State directives, Dancing Bears Restaurant and the Bar at Lake House are suspending operations. As a further precaution, we have also suspended operations at the Spa and Salon at High Peaks Resort. We will certainly keep you updated regularly, and are eager to continue those operations as soon as possible.
As we move through this time, we will continue to evaluate our best practices to provide a clean, safe, and relaxing stay for everyone to enjoy. We remain open, and our team looks forward to welcoming each and every guest. Our High Peaks Resort family is deeply committed to providing you a sense of place, a home away from home, in a safe and clean environment. If we can do anything to make your stay more comfortable, please don't hesitate to let us know.
With kind regards,
General Manager, High Peaks Resort